FAQs

Common questions about our technology...

General Information

I want to volunteer. How do I sign up to help?

Gather My Crew does not use volunteers. We provide the technology that allows people to easily coordinate help from their own network of friends and family.

Who should set up a Crew?

Gather My Crew has been set up so that either a person in need or someone they trust can act as the Gatherer (or administrator). This person will add all of the tasks, invite the Crew Members, and  field any questions from the Crew. If you do want to administer a Gather My Crew account for someone else, it is important that you ask their permission first and ensure they are involved in nominating the help they want. The consent and engagement of the person in need is essential to Gather My Crew working effectively.

I am a Gatherer. Where do I register?

To register as a Gatherer, you can use any of the ‘register’ links on the website. They can be found in the menu at the top of this page or at the bottom of each page. When using one of these links you will be taken to the registration page where you will need to provide your name and email address and create a password. You will be required to verify you email address before you can get started. Once you have done this – you are ready to begin gathering.

I am a Crew Member. Where do I register?

To register as a Crew Member, you must click on the electronic invite link sent to you by the Gatherer. You may receive this link via an email or a URL link. These invite links are tailored to connect you directly to the account of your gatherer. For privacy and security reasons, you are not able to find details of any Gather My Crew accounts on the website.

Do you send email reminders?

For Gatherers, we will send update emails when there is a task that is due the following day. We will remind you whether or not the task has been accepted – and who it has been accepted by. We will also send a notification in the days prior if a task remains unallocated. We do not send emails to your Crew Members every time you create a new task (we send a general reminder email every Sunday evening when tasks have been added throughout the week) – so if you want your Crew Members to know a new task has been added, make sure you send them an update via a group email in the Chat function.

For Crew Members, we will send you an update the morning BEFORE your task is due. We will remind you what you need to do and the contact details of the Gatherer if anything needs to be communicated. We will also send emails if there is a task that is nearly due and remains unallocated to see if you can help out. If new tasks have been added during the past 7 days – we will also send you an email to prompt you to check your account on Sunday evening only.

Can there be more than one Gatherer? I want to share the admin duties.

Yes. You can allocate as many people to be administrators as you wish. These people can add and delete tasks, invite Crew Members, send messages and edit details. To give a Crew Member admin rights, you need to click on the name of the person in your Crew and allocate them admin rights within their details.

What is ‘quick admin invite’?

When you are creating a Crew, you can use the ‘quick admin invite’ on the first page to invite someone to become a joint-administrator of the Crew. It is a quick and easy way to get the admin rights set up so that you can create the account together.

I am a Gatherer

How can I get started?

The first thing you need to do is to register a Gather My Crew account by clicking on one of the ‘register links’ on the website. Once you have entered your registration details, you will be sent a verification email. You must click on this email before you can create a Crew.

How do I create a Crew?

Once you have registered your account, you will be taken to the ‘Create a Crew’ page. Here is where you will need to; add a photo, name your Crew, and add the details of why the Crew is need. You can also invite another person to act as a joint administrator with you via the ‘quick admin invite’. The next step is to add the tasks you need help with and the Crew Members you know who can lend a hand. You can get the ball rolling with as little as one task and one Crew Member.

What information should I put in the ‘details’ section?

The ‘Details’ section is where you can put all of the extra little details about the person in need. You might want to include a little bit about what they are going through, why they need support, and relevant information about their family.

What information do I need to create a task?

The minimum task details you need are a brief description and when the help is needed. You can restrict who sees your tasks by using the ‘Inner Circle’ selection. These tasks will only be viewed by your Inner Circle (Inner Circle are your most trusted Crew). You can save tasks as drafts and publish them later. Only published tasks are visible to Crew Members.

How do I create a task?

  1. Select the TASKS tab
  2. Click the + button at the bottom of the page
  3. Choose a task category
  4. Select a task from the expanded task list. Keep selecting tasks, or
  5. Enter task details
  6. Save as Draft or Publish to calendar.

How can I see a full list of the tasks I have created?

Click on the ‘tasks’ tab. Here you can see a full list of all of the tasks created.

I dont want everyone seeing some of my tasks. Can I just ask some people to do certain tasks?

When you identify a person as part of your inner circle, they will be able to see and accept the tasks you identify as ‘inner circle’ (in the task details section) – whereas the rest of your Crew will not be able to see these tasks.

What does the ‘Calendar’ page do?

The calendar page is where Gather My Crew combines all of the task requests. You can use the calendar to see which days have tasks allocated, which tasks have been accepted and which tasks are still unallocated. This online calendar connects the Gatherer to all of the Crew Members so that when any member of the Crew accepts a task or identifies a task as complete – it is immediately updated in the shared calendar making it easy to keep track.

How do I use the calendar?

The calendar shows your tasks and their Status. Published tasks are added to calendar as Unallocated. When a Crew Member accepts an Unallocated task, it becomes Accepted. A Crew Member will mark the task Completed when they have carried out the task.

What do the colour circles in my calendar mean?

The coloured circles represent the status of the tasks. For Gatherers, the blue circle indicates a task has been allocated and the red circle indicates that a task is unallocated. For Crew Members, the blue circle indicates the tasks that you have personally accepted, the red indicates tasks that are unallocated and the grey indicates a task accepted by another Crew Member. When tasks are marked as finished, the circle becomes green.

How do I add tasks in Calendar?

  1. Click the + button at the bottom of the page.
  2. Add a new or Saved task directly to the calendar.

How do I edit tasks in Calendar?

  1. Click on a date with a coloured circle.
  2. Select the task entry and the details are displayed.
  3. You can now Edit and Save’ or Delete the task.

Where do I see the details of the calendar tasks?

The full details for each task can be viewed in the calendar. Expand the date that you are interested in by clicking on the arrow on the right hand side. Click on the task you are interested in and the full details for that task will become visible.

Why cant I publish a task?

You must complete ‘date’ and ‘details’ sections in order to be publish a task.

How do I add new tasks?

Choose the ‘Tasks’ tab and click on the ‘+’ button. Select the tasks you would like to add from the list provided and choose if you would like to ‘save’ or ‘publish’.

What does the ‘inner circle’ button do?

When you allocate a task as ‘inner circle’, only those Crew Members who are part of your inner circle will see and accept these tasks in their calendar. You can designate Crew Members to be part of your inner circle by clicking on the Crew Member within your Crew list and editing their details.

How can I delete a task I have created?

Click on the task that you want to delete – either via the ‘calendar’ tab or ‘tasks’ tab. When the details for this task are visible, you will see ‘Delete’ button on the top of the page. Click on this button and the task will be deleted from your calendar and the calendar of your Crew. If the task is to be completed within the next 48 hours, an email will be sent to the person who had selected this task.

I still have a task that I need help with. What can I do?

Click on the task that you still need help with. When the details for this task are visible, you will see the ‘Re-broadcast’ button. Click on this button and the task will be re-broadcast to your Crew (via email) letting them know that you still need help. You can also send a message to your Crew requesting extra help via the message function in your account.

Who should I invite to be a Crew Members?

Anyone can be a part of your Crew. When thinking about who you can add to your Crew, we encourage you to think broadly about your network. People will surprise you. So don’t forget about your neighbours, the parents in your child’s class, your work colleagues, your partners work colleagues, and your religious or sporting group.

What do I need to start inviting Crew Members?

There are two ways to invite Crew Members. You can choose to circulate a URL link that can be shared by others or you can invite people individually by email (or you can do a mixture of the two if you like). If you are wanting to invite many people, the URL link is a much quicker and easier way to do this. Simply copy the link and then add it to an email, SMS or Facebook post. If you would like to keep your Crew small and intimate, consider the email invite option. Each of these email invites are unique and can not be shared.

We recommend that you start by adding a handful of Crew Members only, then come back later and add more. You can nominate Crew Members to be in your Inner Circle by clicking on their name and selecting ‘Inner Circle’.

How do I invite Crew Members?

  1. Select the CREW tab
  2. Click on the + button at the bottom of the page
  3. Choose the URL link or email invite
  4. URL link: copy the link and paste in a group email, SMS, or Facebook post. This link can be shared by others. You will need to ‘accept’ people who wish to join your Crew.
  5. Email invite: enter the email address of the person you wish to invite. They will be sent a tailored email invitation that cannot be shared. You do not need to ‘accept’ these people as you have invited them directly.

What does ‘inner circle’ mean?

The ‘inner circle’ button allows you to identify members of your Crew that you would feel comfortable doing your most sensitive tasks (for example, bathing children, changing surgical dressings, sitting with you when you are unwell, or cooking for people with allergies). When you identify a person as part of your inner circle, they will be able to see and accept the tasks you identify as sensitive (in the task details section) – whereas the rest of your Crew will not be able to see these tasks.

I have sent my invitations and nobody has registered to be a part of my Crew. What should I do?

People lead busy lives. It is a common habit to open an email, read it and leave it to act upon at a later time – only to forget about it all together! Make sure that you re-broadcast your invitation request at least once in the first couple of days to those who have not responded. Select the Crew Member you wish to resend the invite to and you will see a ‘resend invite’ button in the details section.

How can I see who is in my Crew?

Click on the ‘Crew’ tab.  You will see the complete list of your invited Crew Members here. This will include those Crew Members who have followed the URL and are ‘pending’. You will need to accept these Crew Members to enter the Crew. We have added this feature to ensure that the Gatherer remains in control of who is a part of their Crew.

What does the Crew tab do?

The ‘Crew’ tab allows you to see all of the information about your invited Crew Members. It includes  their contact details, their role within the Crew (admin or inner circle) and any tasks they have selected. You can also add new Crew Members and delete existing Crew Members using the ‘Crew’ tab.

How can I see who has accepted my tasks?

There are two ways that you can see who has accepted tasks. The first option is to look through your calendar and identify specific tasks you are interested in. When you click on an accepted task, the details will become visible. At the bottom of these details you will see ‘Task accepted by’. It is here that you can see who has accepted this task.

The second option is to look at your Crew list via the Crew tab. When you click on a selected Crew Member their details will become visible. Here you will find a list of the tasks they have accepted.

How can I delete a member of my Crew?

You can delete a member of your Crew from the Crew tab. Click on the person you wish to delete. You will see the ‘Delete Member’ button. They will be removed from your Crew list and will not be able to log in to your Gather My Crew account. We will send them an email to notify them.

What is the chat function?

The chat function allows you to communicate with all your Crew Members at once. Think of the chat function as a bulletin board, a forum, a group email, or instant messaging. How you use it is up to you. You can restrict who sees your messages by using the Inner Circle selection.

How do I start a chat?

  1. Select the CHAT tab
  2. Click on the + button at the bottom of the page
  3. Enter a topic of discussion and a short description
  4. Click ‘Post online’ if you want to add to your message board
  5. Click ‘Send as email’ if you want to send a group email to your Crew Members.

What does the ‘details’ tab do?

The details tab is where you will find all of the details of your Crew. It is located in the top left of the dashboard. Select the DETAILS tab to view. Here you can; 1. Change Crew name, 2. Update Crew details, 3. Update Crew profile picture and 4. Delete your Crew. We recommend personalising your Crew with a picture and some information about the current situation as it helps to motivate your Crew.

How do I delete my account?

To delete your account you must go to ‘Settings’. You will find this listed in your Menu at the top of your page. You will see the ‘Delete Account’ button here. Click on this and your account will be deleted. An email will be sent to all of your Crew Members to notify them and their accounts will also be closed.

I am a Crew Member

How do I get started as a Crew Member?

The first step to getting started is to accept the electronic invite you have been sent and register your Gather My Crew account. You will not be able to join a Crew without this invite. Once you have accepted this invite and registered your account, you will be taken directly to the account of the Gatherer.

I have registered as a Crew Member. Now what do I do?

When you login to your you will see a calendar. This calendar combines all of the help requests. These are seen here as red circles. You can look through the days of the calendar that have these circles to see where you can help out.

You can see the full details of each help request by clicking on a circle. The details will pop up in a pane on the right of your screen. You can accept a task by clicking the ‘accept task’ button at the bottom of this pane.

If you would like to see a full list of the help requested, you can click on the ‘tasks’ tab on the top right of the screen. You can scroll down this list. Click on a specific task and the details will be shown in the pane on the right side. You can accept a task by clicking the ‘accept task’ button at the bottom of this pane.

When you accept a task the circle will turn blue. This allows you to keep track of your commitments. The Gatherer will be notified directly that you have agreed to help with this task through their ‘master’ calendar. Once you have accepted a task, it will move from the Unallocated task list to My Tasks. Carry out the tasks in your My Tasks list and make sure to mark them as Completed.

Don’t forget to put your tasks in your diary.

What does the ‘Calendar’ page do?

The calendar page is where Gather My Crew combines all of the task requests. You can use the calendar to see which days have tasks allocated, which tasks have been accepted and which tasks are still unallocated. This online calendar connects the Gatherer to all of the Crew Members so that when any member of the Crew accepts a task or identifies a task as complete – it is immediately updated in the shared calendar making it easy to keep track.

What do the colour circles in my calendar mean?

The circles represent the status of the tasks. For Gatherers, the blue circle indicates a task has been allocated and the red circle indicates that a task is unallocated. For Crew Members, the blue circle indicates the tasks that you have personally accepted, the red indicates tasks that are unallocated and the grey indicates a task accepted by another Crew Member. When tasks are marked as finished, the circle becomes green.

Where do I see the details of the calendar tasks?

The full details for each task can be viewed in the calendar. Expand the date that you are interested in by clicking on the arrow on the right hand side. Click on the task you are interested in and the full details for that task will become visible.

How do I accept a task in Calendar?

  1. Click on a date with a coloured circle.
  2. Select the task entry and the details are displayed.
  3. You can now Accept the task.

How do I see the full list of tasks?

  1. Select the TASKS tab
  2. Click the Unallocated filter
  3. Choose a task category
  4. Select a task from the expanded task list and review the details
  5. Can you carry out this task? Press Accept Task
  6. This task has been added to your My Tasks list.

What do I do when I have completed a task?

It’s your responsibility to carry out tasks in your My Tasks list. As you finish each task, update the task status to Completed. If you can’t complete a task, make sure to Withdraw from the task. If the task is due shortly, we recommend you contact the Gatherer directly to let them know of your change of circumstance.

  1. Select the TASKS tab
  2. Click the My Tasks filter
  3. Select a task from list
  4. Press Task Completed.

What is the Chat function for?

Chat allows you to communicate with your Gatherer on a topic they choose. Think of the chat function as a bulletin board or group email. Crew Members can not initiate new topics.You can only respond to topics initiated the Gatherer. Be mindful of the time it takes a Gatherer to manage messages. There may be times they can’t reply.

How do I post a comment in Chat?

You are able to respond to messages from a Gatherer via the ‘chat’ tab in your account.
  1. Select the CHAT tab
  2. Click on the message you want to respond
  3. See the ‘add comment’ field at the bottom of the page.
  4. Write your message in this field.
  5. Click on the icon of the paper plane.
  6. Your message has been posted!

Where are my account settings?

Settings are located in the Menu top right. Here you can 1. Change your profile picture, 2. Edit your contact details, 3. Reset your password or 3. Delete your account.

I can no longer do a task allocated to me. What should I do?

If the task is urgent or a high priority, we recommend you contact the Gatherer directly using the contact details provided in the profile section as soon as possible. If the task is not urgent, you can withdraw from the task by clicking on the task in your calendar. At the bottom of the task details page is the ‘Withdraw’ button. Click on this button and the task will be removed from the calendar. An email alert will be sent to the Gatherer and they can also see the changes status of the task on their homepage.

We recommend you follow up with a quick email or text to the Gatherer to make sure they are aware of the change. If needed, the Gatherer can then ‘rebroadcast’ the task and a specific email will be sent to Crew Members notifying them that this task still needs to be allocated

How can I see what other Crew Members have agreed to do?

Only the Gatherer can see all of the allocated tasks. Each Crew Member can only see the tasks that they have selected and the tasks that remain unallocated.

How can I see who else is in the Crew?

You can see a full list of the Crew Members under the Crew tab. This allows you to contact the people you know to coordinate tasks together or swap allocated tasks. We do not publish the full details of Crew Members for privacy reasons so if there is another Crew Member you need to contact directly, and you do not have their contact details, you will need to contact the Gatherer.

How do I delete my account?

To delete your account you must go to ‘Settings’. You will find this listed in your Menu at the top of your page. You will see the ‘Delete Account’ button here. Click on this and your account will be deleted. An email will be sent to your Gatherer to notify them.